Item & Furniture Issues

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Diagnostic flow for issues related to moving, selecting, and editing furniture.

Cannot move / Cannot edit furniture

When you cannot move furniture individually after selecting it, or multiple furniture pieces move together.

[Diagnostic Flow]

“Group” displayed when selected → Go to Grouping specifications and release
“Custom Item” displayed when selected → Go to Custom Item specifications and release
Cannot select / Lock icon appears → [To Check] Confirming lock function specifications

Furniture disappeared / Cannot find

[To Check] Confirming existence of hide settings or layer functions
If the index of the item or material is removed and reassigned, the index stored in BOM won’t be found and the item or material will be disappeared from the room.